Terms & Conditions

1.        PARTIES

The term “company” shall be construed as being Croma Locksmiths & Security Solutions Limited. The term “customer” shall mean any company, firm or individual placing an order with the company. The term “product” shall mean any goods, and/or services including software.



The company enters into all agreements with the customer solely on these conditions. Each placing of an order or acceptance of credit by the customer is confirmation that the customer agrees to abide by the terms and conditions laid down in this document.


3.     ORDERS

Acceptance of an order is by delivery or collection of the product by the customer. All orders will require a signature on the invoice and/or delivery note by the customer, or his authorised agent. Whilst every effort is made to maintain published prices, the company reserves the right to alter prices where circumstances beyond our control determine prices and will notify you as soon as possible of these changes. All prices published or verbally given are strictly nett and are subject to VAT for business customers. For domestic customers all prices quoted will be inclusive of VAT. VAT will be charged at the current rate.


4.        PAYMENTS

Payment for sales and/or services shall either be nett cash on collection or completion of works or via credit/debit card. 


5.      DELIVERY

The company will endeavour to deliver goods when required within 30 days, free of charge, within the local area. The company reserves the right to levy a delivery charge for orders under £100 nett of VAT for business and under £120 inclusive of VAT for domestic customers, or where long distances are involved. The customer shall notify the company immediately of any defects, damages or omissions of goods delivered or collected.



6.1 The buyer may return any unwanted goods to us within 30 days without any handling charge. Under distance selling regulations the customer has a duty of care to look after the goods. Any breach of this duty may result in further charges.

6.2 The seller will refund by the same method of payment used to purchase the goods within 30 days.

6.3 The seller is unable to accept the return of any non-standard special product that has been supplied correctly in accordance with the buyer’s instructions.

6.4 The buyer may cancel their order by giving the seller notice of cancellation within 30 days of the date of delivery to the buyer or collection from a trade counter. Such notice may be given by phone, mail, fax or email. If the buyer is cancelling because of any problem with the goods, please notify the seller of the problem at the time of cancellation.

6.5 On cancellation for whatever reason, the buyer must return the goods to the seller at the buyer’s cost unless the seller agrees that the buyer may dispose of them in which case please comply with the manufacturer’s instructions before disposing of hazardous goods. Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by the seller, the seller will meet the cost of return and the seller can nominate the carrier. 



7.1 If the buyer has notified the seller of a problem with the goods within 30 days of delivery, the seller will either make good any shortage or non-delivery, replace or repair any goods that are damaged or defective upon delivery, or refund to the buyer the amount paid by the buyer for the goods in question. 

7.2 This does not affect your statutory rights, nor is it intended to exclude the seller’s liability to the buyer for fraudulent misrepresentation or for death or personal injury resulting from the seller’s negligence or any matter in respect of which it would be unlawful for the seller to exclude or restrict liability.

7.3 Goods are intended for use in the UK only and the seller cannot confirm that the goods comply with any laws, regulations or other standards applicable outside the UK. All goods are sold in accordance with the manufacturer’s specifications and are subject to any qualifications, representations or instructions contained in the documentation associated with the goods.

7.4 Subject to Clause 7.2, the seller will not be responsible to the buyer or, in the event that the buyer is undertaking work for another person, to any other person, for the use or installation of any goods by the buyer. Accordingly, if the buyer is a trade customer, the buyer hereby agrees to hold the seller harmless, and indemnify the seller against any liability associated with any claim or allegation that the seller is responsible for any failings in the installation or use of goods that the seller supplies.



8.1 The seller may suspend further supply or delivery, stop any goods in transit or terminate the contract by notice in writing to the buyer if the buyer is in breach of an obligation hereunder or the buyer becomes unable to pay its debts when they fall due or proceedings are commenced by or against the buyer alleging bankruptcy or insolvency.

8.2 Upon termination, the buyer’s indebtedness to the seller becomes immediately due and payable and the seller shall be under no further obligation to supply goods.



In the event that the seller is prevented or delayed from carrying out it's obligations under this agreement as a result of any cause beyond it's control such as but not limited to acts of God, war, strikes, lockouts, flood and failure of third parties to deliver goods, the seller shall be relieved of its obligations and liabilities under such agreement for as long as such fulfillment is prevented.



All goods sold will remain the property of the company until the customer has made full payment at the agreed purchase price. We may require the customer, upon reasonable notice, to return and deliver up goods to us, failing which we shall take legal action to recover the goods or to their value. However, if the goods in question have already been installed in a third parties premises, the customer shall remain obliged to either recover the said goods, or make full settlement of the relevant invoice/s.


11.        WARRANTY

All goods sold by the company are subject to a 12-month warranty against defect. All requests for replacement of goods under warranty must be accompanied by the goods in question and the invoice relating to the same. All replacements will be at the company’s discretion and in accordance with the relevant manufacturer's policy if applicable. Goods not in warranty will be replaced and/or repaired, subject to a charge at an appropriate rate. This warranty is in addition to your statutory rights.



This agreement shall be subject to and construed in accordance with English Law and supersedes any previous agreement between the company and the customer.

Giving YOU peace of mind that we are a company you can trust with all your security needs.
Call us today to see how we can help. Contact our sales team free on 0800 096 0030 or email us via our Contact page